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Integrated Consulting (C-ON)

Delivering practical, actionable solutions that support client growth.

Tailored Diagnostic and Consulting Services

As a pioneer in advancing modern management practices in Korea,
our top experts deliver solutions that are easy to understand and practical to implement, helping clients achieve success.

01

CX-Level In-Depth Diagnosis

Diagnose CX maturity using an NCSI-based model and derive strategies and execution plans.

01 CX-Level In-Depth Diagnosis
02

ESG Supply Chain Management

Assess the ESG performance of supply chains (suppliers) and provide comprehensive support,
from establishing evaluation frameworks to improvement programs and training.

02 ESG Supply Chain Management
03

Manufacturing Data Diagnosis

Drive manufacturing and operational innovation to improve productivity, quality, cost, and delivery
and strengthen the company's profitability and overall competitiveness.

03 Manufacturing Data Diagnosis
04

Productivity Management System (PMS)

With more than 3,000 participating companies since 2004,
it has become Korea's leading productivity innovation framework.

04 Productivity Management System (PMS)

CX-Level In-Depth Diagnosis

Our CX consulting services strengthen corporate competitiveness while supporting the development of customized customer strategies.

Advanced diagnostic consulting that quantitatively and qualitatively
analyzes the key elements of customer experience (CX) to help companies formulate concrete strategies.

CX-Level In-Depth Diagnosis

Our CX consulting services strengthen corporate competitiveness while supporting the development of customized customer strategies.

Advanced diagnostic consulting that quantitatively and qualitatively
analyzes the key elements of customer experience (CX) to help companies formulate concrete strategies.

CX Vision and Mid- to Long-Term Strategy Development

  • Establishment of a strategic framework through comprehensive diagnostics and analysis
  • Development of concrete strategic goals and implementation plans aligned with the company-wide vision
  • Identification of phased, customer-centric initiatives for effective execution

CX Strategy Development Using the NCSI Model

  • Accurate measurement of customer satisfaction using a credible and reliable evaluation model
  • Analysis of the impact of customer satisfaction drivers and their causal relationships
  • Establishment of a customer satisfaction management system

Comprehensive solutions for improving customer experience

Why choose
KPC's CX consulting?

Unlike traditional CX measurement consulting,
KPC's approach begins with strategy development.

01

KPC’s proprietary measurement methodology

We have developed and maintain a precise customer satisfaction measurement model leveraging structural equation modeling and partial least squares (PLS).

02

Identifying Priority Quality Factors for Improvement Through Scientific Methods

Using the Action Matrix methodology, we analyze quality factors affecting customer satisfaction and identify improvement priorities based on impact and current performance levels.

03

Action-Oriented CX Improvement Strategies

Going beyond enterprise-level diagnostics, we derive practical, execution-focused strategies through complaint analysis and review of customer-related issues—delivering tangible and measurable improvements.

ESG Supply Chain Management

Delivering comprehensive ESG support
from supply chains to rating agencies

KPC provides structured consulting services that help companies respond to supply-chain ESG assessments by global rating agencies,
manage ESG performance across suppliers, and address client-driven supply-chain ESG requirements.

  • Rating Agency ESG Advisory

    • Three-party MOU signed by Korea Productivity Center, EcoVadis, and Korea Trade-Investment Promotion Agency (2023)
    • Designated as an authorized EcoVadis training institution (2024)

  • Client ESG Assessment Advisory

    • Consulting support for ESG due diligence based on industry initiatives such as the Responsible Business Alliance (RBA) and Drive Sustainability
    • ESG consulting aligned with each client’s proprietary ESG evaluation criteria

  • Supply Chain ESG Management

    • Establish mid- to long-term ESG strategies and systems for suppliers
    • Develop ESG evaluation indicators, conduct risk diagnostics, and perform desk and on-site due diligence
    • Identify high-risk suppliers and define targeted improvement actions

  • Supply Chain ESG Training

    • Develop and deliver ESG-related open-enrollment and commissioned training for suppliers
    • Develop supply-chain K-ESG guidelines and conduct policy research

How Do You Assess
the ESG Level of Your Suppliers?

KPC's supply chain ESG online self-assessment system
enables web-based written assessments
and, where necessary, on-site due diligence to identify areas for improvement.

Online Self-Assessment System

  • Web-based system assessments can be conducted with no limit on the number of participating suppliers, improving supplier accessibility and expanding the scope of supply-chain ESG management.
  • Desk review of assessment responses and supporting-document uploads is possible, enhancing the reliability of responses.

Online Self-Assessment Platform

Progress Management Monitoring the progress of assessment responses

  • Viewing detailed progress by company
  • Checking responses and document submissions
  • Communicating through the system

Results Verification Generating Scores Through the Assessment System

  • Identifying primary risks based on the level of compliance with assessment criteria
  • Selecting high-risk suppliers

Manufacturing Data Diagnosis

We analyze field data to drive actionable improvements.

Manufacturing Data Diagnosis is a subscription-based platform that automatically collects, analyzes, diagnoses, and suggests improvements to manufacturing-site data using technologies such as AI, machine learning (ML), deep learning (DL), and BI, and supports enterprise-wide AI capability enhancement and activation.
*Targeted at mid-sized and larger manufacturing companies seeking to strengthen and activate enterprise-wide AI capabilities.

Manufacturing Data Diagnosis

We analyze field data to drive actionable improvements.

Manufacturing Data Diagnosis is a subscription-based platform that automatically collects, analyzes, diagnoses, and suggests improvements to manufacturing-site data using technologies such as AI, machine learning (ML), deep learning (DL), and BI, and supports enterprise-wide AI capability enhancement and activation.
*Targeted at mid-sized and larger manufacturing companies seeking to strengthen and activate enterprise-wide AI capabilities.

Manufacturing Data Diagnosis Process

Manufacturing Data Diagnosis Process

  • Step 1

    Data Collection

    (Data Collection)

    • Facility data
    • Quality data
    • Production data
    • Operational data

  • Step 2

    Data Analysis

    (Data Analysis)

    • BI - Business Intelligence
    • ML/DL - Machine Learning/Deep Learning
    • Agentic AI - Advanced Artificial Intelligence

  • Step 3

    Diagnosis & Improvement

    (Diagnosis & Improvement)

    • Data Diagnosis
    • Pattern Recognition
    • Predictive Analytics
    • Education/Consulting

Expected Effects of Services

01

Spreading of AI Capabilities Across the Enterprise

AI use spreads from specific departments throughout the entire organization, improving decision-making capabilities across the enterprise.

02

Maximization of Data Utilization

Enhance the effectiveness of existing investments by analyzing and utilizing collected data.

03

Support for Phased Advancement

Align with your organization's digital maturity, we support AI adoption from foundation to execution.

04

Practical, Field-Centered Solutions

Provide actionable improvements based on methods proven in actual manufacturing sites and similar-case benchmarks.

Productivity Management System (PMS)

Standardized Productivity Management System
for Enterprise Innovation

A management-innovation model developed by the Ministry of Trade, Industry and Energy and
KPC diagnoses a company's management system across seven categories and certifies it from Level 1 to Level 10.
With more than 3,000 participating companies since 2004, it has become Korea's leading productivity innovation framework.

Productivity Management System (PMS)

Standardized Productivity Management System
for Enterprise Innovation

A management-innovation model developed by the Ministry of Trade, Industry and Energy and
KPC diagnoses a company's management system across seven categories and certifies it from Level 1 to Level 10.
With more than 3,000 participating companies since 2004, it has become Korea's leading productivity innovation framework.

DIAGNOSIS

DIAGNOSIS

Comprehensive diagnostics across seven management categories, including leadership, strategy, customers, talent, and performance

INNOVATION

INNOVATION

Delivering an actionable improvement cycle that can be applied directly in the business environment

GROWTH

GROWTH

Triennial initial, renewal, and post-assessment cycles that drive sustained business growth

How does
a Productivity Management System work?

Structured processes
from Level 1 through Level 10

Go to PMS